• Edwins Perfumes is not responsible for any damage after the delivery of the products.
• An unboxing video is mandatory with the original packaging in case of claims on missing items / leakage / breakage or damage / incorrect product, which has to be made.
• In case of a refund to be claimed, kindly contact our customer care on +919694701801 or write to us on customercare@edwinslifestyle.com with the necessary images and videos related to your claim with subject line “Refund For ”.
• In case of a package being tampered / damaged / defected, kindly refuse to accept the package from the delivery partner on the spot.
• Contact the customer care team on +9694701801 if the order is marked as delivered and is not received by the customer, within 3 days of the product being marked delivered. No refunds shall be made after this period.
• The amount of refund does not include the delivery charge as they are non-refundable by delivery partners.
• Any cash on delivery refunds shall be initiated to the bank account provided by the customer in the above manner within 4-7 working days.
• A claim of refund should be made within 24 hours of order delivery with the aforementioned details.